Data Protection Complaints Policy

1. Scope

This policy covers any complaint about how SENSORA GROUP collects, uses, stores or shares your personal data.

2. How to complain

Email info@sensoragroup.com with the subject 'Data Protection Complaint', including your name, contact details, a description of the issue and any supporting information.

3. What happens next

• We acknowledge your complaint within 5 working days
• We investigate fairly and confidentially
• We aim to respond in full within 30 days
• If more time is needed, we'll explain why and keep you updated

4. Outcome

We'll explain our findings and any steps we are taking to put things right.

5. Escalation

If you're unhappy with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.